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Service 05 — Customer Tracking

See where every customer is.

Where each customer sits in the journey, why they stalled, and what to do next — from real-time signals, not month-old reports. Built for operators, not analysts.

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01 / What you get

Signals you can act on.

01Event trackingEvery meaningful touch, captured.Events
02Health scoringWho’s thriving, who’s at risk.Score
03Journey viewWhere each customer actually is.Journey
04Next-best-actionWhat to do, surfaced automatically.Action
05AlertsA nudge before a customer churns.Alerts
02 / What we do

Six things we wire up.

On top of clean event data, everything gets easier.

01 / EVT

Event pipelines

Capture the touches that matter.

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02 / SCORE

Health scoring

Rank accounts by risk and momentum.

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03 / ATTR

Attribution

Where the good customers come from.

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04 / JRN

Journey mapping

Stage, stall-reason, next step.

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05 / ALERT

Churn alerts

Catch risk while it’s still fixable.

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06 / ACT

Playbooks

Next-best-action per segment.

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03 / Process

How a typical setup runs.

Instrument, model, alert, operate.

01
WK 1

Instrument

Define and capture the key events.

02
WK 2

Model

Health scores and journey stages.

03
WK 3

Alert

Wire the nudges and next-best-actions.

04
WK 4

Operate

Dashboards your operators live in.

04 / Outcomes

Numbers our clients care about.

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05 / Related

Pair it with another track.

06 / FAQ

Common questions.

Mixpanel is for analysts. This is for operators — it tells you what to do, not just what happened.

In your accounts. We instrument, you own it.

Most setups run 3–4 weeks.

Stop guessing.

Tell us your customer journey. We’ll instrument it and surface the actions that keep customers.

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