Storefronts get the love; the post-purchase, support, retention and ops layer is where margin is won. We build all of it — but we're best at the second half.
Four pillars we apply across every engagement in this vertical.
Anyone can build a Shopify theme. The hard part is the post-purchase, the retention, the ops dashboard.
We measure ourselves on contribution margin and LTV — not just GMV.
Where revenue actually came from. Multi-touch, not last-click theatre.
Returns, refunds, fraud, inventory — the boring layer that decides if you're profitable.
Six engagements common in this vertical. Pick one or combine.
Custom storefronts (when Shopify isn't enough), back-office tools, vendor portals.
Product description generation, returns triage, support agent, personalisation.
Returns flow, abandoned-cart sequences, vendor onboarding, fraud signals.
First-touch to LTV view of every customer. Cohort analysis built in.
Margin, LTV, retention, attribution. The four numbers that decide if you ever raise again.
Wholesale, B2B, marketplace seller management — for multi-side e-com.
Case studies and articles relevant to this space.
From operators in this industry.
Yes — Shopify, Shopify Plus, Hydrogen. Also custom (Next.js + headless commerce) when scale demands it.
All standard. We integrate them properly — most clients have these tools but use 20% of them.
Yes — listing automation, repricing, review monitoring, agent onboarding.
Yes — we've shipped both. Returns automation typically saves 15-30% of CS hours.
Storefronts 4–6 weeks. Automation/AI projects 2–6 weeks. Full transformations 8–16 weeks.
Drop us a line — we'll send a tailored proposal with case studies from teams in your space.